Terms of Service

Last updated: January 2026

Please read these Terms carefully. By using VITAI, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By accessing and using VITAI ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

VITAI provides AI-powered video analysis, transcription, content generation, and related services. We reserve the right to modify, suspend, or discontinue any part of the service at any time with or without notice.

We do not guarantee that the Service will be available at all times or that it will be error-free. We may perform scheduled or unscheduled maintenance that may temporarily interrupt the Service.

3. User Accounts and Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others, including intellectual property rights
  • Upload or transmit any malicious code, viruses, or harmful data
  • Attempt to gain unauthorized access to the Service or related systems
  • Use the Service for any illegal, fraudulent, or unauthorized purpose
  • Interfere with or disrupt the Service or servers connected to the Service

5. Payments, Billing, and Refunds

Services are billed on a subscription basis or per credit pack purchase. By purchasing a subscription or credits, you agree to pay the fees specified at the time of purchase.

Subscriptions

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

Credit Packs

Credits are non-refundable once purchased, except as required by law. Credits do not expire unless otherwise stated.

Refunds

Refund requests are handled on a case-by-case basis. If you believe you are entitled to a refund, please contact our support team.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by VITAI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you upload to the Service. By uploading content, you grant VITAI a license to use, process, and store your content solely for the purpose of providing the Service to you.

7. Content and Data

You are solely responsible for the content you upload to the Service. You represent and warrant that:

  • You own or have the necessary rights to use and upload the content
  • The content does not violate any laws or infringe upon the rights of others
  • The content is not defamatory, obscene, or otherwise objectionable

We reserve the right to remove any content that violates these Terms or that we determine is harmful, offensive, or otherwise inappropriate.

8. Limitation of Liability

To the maximum extent permitted by law, VITAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Service will cease immediately. You may terminate your account at any time by contacting us or using the account deletion feature in your settings.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us through our support channels or at the contact information provided in your account dashboard.